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Cancellation Policy

Waka Abel Tasman understands that travel plans vary due to illness, accident and people simply changing their minds.

In turn, we ask our clients to understand that we may have turned away a number of keen people for those reserved places for our waka tours.  We may also have committed expenses for food, staff, transport or accommodation.  We will have incurred expense in processing the enquiry and bookings.

Finally, we have learned to respect the sea and the New Zealand weather, and not to take unnecessary risks.

Payment:

To confirm your reservation, full payment or voucher details must be received by Waka Abel Tasman at time of booking.

Client Cancellation:

Half Day and Day Trips

  • Client Cancellation within 48 hours of day of departure will incur a 50% cancellation fee. However, cancellation by client within 24 hours of day of departure – NO REFUND WILL BE MADE.
  • There will be NO refund on any portion or part of a guided trip once the trip has departed. PLEASE NOTE THAT IN THE EVENT OF A NO-SHOW FULL PAYMENT WILL BE CHARGED!
  • All other cancellations prior to 48hrs incur a 10% administration/cancellation fee.

Overnight Trips/Multiday Trips

  • Client Cancellation within 14 days of departure will incur a 50% cancellation fee. However, cancellation by client within 7 days of departure – NO REFUND WILL BE MADE.
  • There will be NO refund on any portion or part of a overnight/multiday trip once the trip has departed. PLEASE NOTE THAT IN THE EVENT OF A NO-SHOW FULL PAYMENT WILL BE CHARGED!
  • All other cancellations prior to 14 days of departure incur a 10% administration/cancellation fee.

Cancellation by Waka Abel Tasman Our policy is not to launch a Guided Trip on safety grounds if we consider that the wind and sea conditions are unsafe for that group.  This is our decision.  In this situation we give a refund in full.

One Day Guided trips

Once your trip has commenced there are no refunds.  There may be times when the weather changes during the day and the group is unable to return by waka back to Kaiteriteri or, very occasionally, must be cancelled at some stage during the day.  In this situation we will cover the cost of water taxiing clients’ back to Kaiteriteri, and cover their passenger fare where there is no practical walk out option.  Where a practical walk out option does exist, and clients seek to return via water taxi, their passenger fare is their own cost.

Cancellation by Waka Abel Tasman:

Our policy is not to launch a Guided Trip on safety grounds if we consider that the wind and sea conditions are unsafe for that group. This is our decision. In this situation we give a refund in full.

Half Day and Day Trips

If Waka Abel Tasman decides not to launch a guided trip, due to adverse wind and sea conditions being unsafe for the trip/ tour to proceed, then we ask that you respect this decision. In this situation we offer a delayed start, weather permitting or a shorter trip or move to the following day. If your schedule or our bookings does not allow for any of the above options, then a full refund is offered.

Note:

Waka Abel Tasman reserves the right to change the direction of a trip due to such things as paddling conditions.  Such a change will not allow the customer to cancel a trip without application of the cancellation policy.

Travel Insurance:

We advise all clients to consider arranging appropriate travel insurance that covers Adventure Tourism.  On guided trips, Waka Abel Tasman is responsible for all company equipment on that trip (e.g. waka, paddles etc).  The client is solely responsible for their personal equipment.