To confirm your reservation, full payment or voucher details must be received by Waka Abel Tasman at time of booking.
- Client Cancellation within 48 hours of day of departure will incur a 50% cancellation fee. However, cancellation by client within 24 hours of day of departure – NO REFUND WILL BE MADE.
- There will be NO refund on any portion or part of a guided trip once the trip has departed. PLEASE NOTE THAT IN THE EVENT OF A NO-SHOW FULL PAYMENT WILL BE CHARGED!
- All other cancellations prior to 48hrs incur a 10% administration/cancellation fee.
Cancellation by Waka Abel Tasman:
Our policy is not to launch a Guided Trip on safety grounds if we consider that the wind and sea conditions are unsafe for that group. This is our decision. In this situation we give a REFUND IN FULL
Waka Abel Tasman reserves the right to change the direction of a trip due to such things as paddling conditions. Such a change will not allow the customer to cancel a trip without application of the cancellation policy.
We advise all clients to consider arranging appropriate travel insurance that covers Adventure Tourism. On guided trips, Waka Abel Tasman is responsible for all company equipment on that trip (e.g. waka, paddles etc). The client is solely responsible for their personal equipment.